Posts From Neil Duncan

Tools

6 Telephone Answering Service Myths Debunked

There are a lot of myths surrounding the outsourcing of your company’s phone support needs. Business owners who object often believe only they can properly answer their customer phone calls,… Read more »
Management

10 Things to Look for When Choosing a Telephone Answering Service

A call answering service can offer a lot to your business – more sales, fewer hassles and distractions, and lots of extra time to get more of the “important” stuff… Read more »
Info Tech

Telephone Answering Service Woes: Scary Consequences

Poor customer service costs US businesses an estimated $62-billion dollars a year in lost revenues. Sadly, despite all we’ve learned throughout the years of its importance, these figures continue to… Read more »
Reviews

Telephone Answering Services for Small Businesses: VirtualHeadquarters.com Review

One thing that 95% of small businesses have in common is that they are generally started on a really tight budget. What this inevitably means is that the owner/founder ends… Read more »