Tag "customer experience"


Emerging Trends: Experience Performance

In the competitive world of today, businesses must compete to attract and maintain their customer base. Customer experience performance matters and businesses are becoming aware of just how much it… Read more »

How to Retain your Revenue by Enhancing Customer Experience

Did you know that according to a study, 52 percent of organizations that have Customer Experience programs in place have customer retention rates higher than 75 percent? It’s obvious that… Read more »

What Augmented Reality Means for Customer Experience

Ian Monk, CEO of online retailer Bathrooms.com tells us what augmented reality means for customer experience and how different brands are utilising this advance in technology. Augmented reality is what… Read more »

How Businesses Can Use ECommerce to Enhance The Retail Experience

Nowadays, it may seem obvious that the most successful businesses are always coupled with a vigorous online presence. If you like a product, the automatic post-analogue response is to look… Read more »