In pretty much every case, one of the first things a business owner does is get a phone line – a landline, at that. While that might’ve been a great solution in the past and is still a viable choice today for some businesses (in remote locations or for big corporations, for example), there are definitely better technologies to work with nowadays.
Voice over Internet Protocol, or VoIP for short, has been quickly taking over in the voice communications market, and there are plenty of reasons why it’s so popular. While you still need to depend on some sort of cable or wireless Internet connection (over broadband or 3G/4G, for example), the features you get by choosing to go with VoIP from the start far outweigh the potential downsides.
Here are just a few reasons why you should choose VoIP over landlines for your new or even existing business:
It’s more flexible
VoIP is more flexible than any landline service can ever be. You can scale it up and down as much as you need, and everything is done quickly and painlessly using software means, with no hardware involved. Most small business VoIP providers take care of everything, all you need to do is choose your subscription.
It’s easier to set up and manage
Setting up a VoIP service is as easy as installing the software on your computer(s) – once you have an Internet connection up, you’re ready to use phone and message service through VoIP right away. VoIP management is also very easy – even if you have a full-sized call center, all you need to do most of the time is make sure the software is up to date and you have enough bandwidth with your ISP provider.
It offers more features
VoIP services offer a lot more features for the money you pay – you can have complex setups that would’ve never been possible using a traditional landline phone service. Moreover, call waiting, redirection, hold and any other features are done on your computer, which makes them easy to setup and manage.
It is higher quality
The quality of calls is most often better via VoIP than using landlines – the reason is that everything is turned into digital signals before it gets transmitted through the cables, which leads to no degradation – this is why you can have high quality voice and video calls over the ocean.
All things considered, VoIP costs much less than traditional landline services, especially if you’re setting up something big like a tech support center. There’s no need to hire people to manage any hardware, and the computers responsible for routing the calls can be simple off-the-shelf machines, because most of the work is done by the software.
Landlines are a thing of the past, and VoIP is the future – the above points are just the top reasons why you should use the latter. VoIP offers more features, flexibility and expandability for the same or even lower price – there’s really no reason why you shouldn’t use it!