Communication Means Everything in Times of Cyber Crisis

Up to $1.1 million is lost to cybercrime every minute, according to Threat Post. While a good part of this cost comes from the damage that cybercriminals inflict on an organization, some of it comes in the form of reputation damage. In the wake of a cyber-attack, most IT professionals might find it easier to keep the information about the attack a secret while they try to fix the situation.

Sadly, this might result in more losses than the attack itself would cost. In case shareholders and other corporate citizens hear about the breach from other sources other than official communication from the compromized party, chances are that they will lose trust in you. Furthermore, effective communication internally will ensure that you can remedy the situation in good time before too much damage occurs.

Cyber security team dealing with cyber crisis

Read on to learn about the role communication plays in the organization during cyber-attacks:

Effective Communication Starts With A Good Plan

Is your firm threat-ready? Communication cannot be effective enough if it’s not based on the foundation of clear security guidelines. To be optimally threat-ready, you need to have an incident response plan in place. Additionally, your internal team ought to know the plan by heart which makes testing the plan often worthwhile.

For instance, if you have a security tool such as a log analyzer in place, your IT team needs to be trained how to most effectively interpret information from those tools. They also need to know who is supposed to do what during a crisis, to avoid nightmarish chaos. As such, communication starts long before the crisis, through training staff members and testing your security solutions.

Trust Means Everything

Businesses are all founded on trust with your customers entrusting you with their personal information. In the wrong hands, such information could be an easy way for criminals to commit identity theft. During the wake of a crisis, customers will typically wonder if their privacy is compromised, and whether this will mean the end of your business. Having your PR team address these fears carefully will help calm the customers, as well as solidify the trust they have in you. For instance, in the Equifax data breach, the fact that the company communicated with the customers’ whose data had been compromised cleared the air quickly.

Effective Communication Boosts Remediation

While external communication will work to calm down stakeholders, internal communication will help in remediation of the situation. Employees need to communicate with each other now more than ever, and collaborate in eliminating the threat. For instance, there needs to be a protocol in place to alert your IT staff of a breach when it occurs. In case the threat has compromised some of your key communication channels, it only makes sense to use alternative channels. This will ensure that the enemy cannot eavesdrop into your remediation plan and use it against you.

IT team communicating with cyber security agent

You Need To Communicate With Third-Party Security Agents

If the situation is really bad, it makes sense to get in touch with third-party security agents. For them to be effective enough in their job, you will need to understand the situation you are in down to a “T”. The quicker you can establish a containment plan, the easier it will be to mitigate the damages that the situation exposes your organization to. To excel at this, it is best to have already set up effective collaboration channels with third-party agencies such as detectives and security companies.


Every second counts in the wake of a cybersecurity breach. Effective communication will ensure that you keep customers happy, as well as champion your remediation program. Evaluate your communication infrastructure regularly to avoid being caught off guard during a cyber-attack.