How customers look at your brand sets the wheels in motion whether they will purchase from you or not. What are they thinking? Are they getting what you stand for? Is your image and brand promise resonating with them? How is your positioning affecting how a customer reacts? Here are some observations that might help you understand how even the little things can be taking opportunity out of reach:
1. Amateur Logos
Designed as art not a communications tool. Why is it you can tell the national brands from the local brands just by the design of a logo? The designer takes a world view. They take into a count the use and audience and deliver consistently.
Maybe it’s just me, but I find it very hard to take a brand seriously when their emails use gmail not their domain. I’m told that they’re worried about spam. Get over it and start pushing your brand. [email protected] says so much more than [email protected]
You might say you’re a coach, a mentor a leader but you’re not acting like one. As a matter of fact so many in this category don’t take their own advice. I know many in my region who profess to be management consultants but who have never had any reasonable level of success. Their advising out of someone else’s book. Be authentic – be yourself. I knew a person who sold CRM software but never used the system they were selling. Authentic?
4. Consistency of Everything
If I can take myself as an example. From the first point of contact through delivery and follow-up, my image and message are absolutely consistent. If we were to meet, you’d see me in my trade mark black and logged shirt. I’m approachable and willing to give free advice on the spot. When you ask for my card it too carries my brand colours. The same goes for my brochures, marketing materials, website, blog, social sites etc. Everywhere you check me out your sense of my brand will grow. The consistency develops trust. I appear to walk the walk. That is important. If given the chance to perform it is my opportunity to carry on this consistency of brand.
5. Invest in Yourself
This one kills me. I’m amazed how many business people tell me reasons why they can’t or won’t invest in themselves. Everything is on the cheap, looking for grandiose results. Only this week, I had a marketing person from a local Chrysler dealership proudly show me the flyer their 9 year old daughter designed and they were sending it out to win business. It was cute, but incredulous that they would even consider it. If they fail to get the result, my guess is they will fault everything BUT that 9 year old effort.
Another example is training. I was told by a business person that nobody would attend an all day session with an expert simply because the cost was $650 including lunch. Too rich. Really!? 7 hours of instruction for under $100. an hour. If this doesn’t convince, how about that it’s a right off. At tax time you mean you’d rather give $650 to the government for nothing rather than invest in yourself? The real opportunity is that for a handful of cash you will get real advice that makes you more money and perceivably much more than the training cost.
To have your brand taken seriously you must take yourself seriously. If you’re not worth the effort your brand has no foundation. Would you buy from a brand like yourself? If you even had to think about that question, tells me that you’ve got work to do.