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Is it worth Starting a Virtual Call Centre Business?

When looking for a new start-up idea, setting up a virtual call centre could be a very good option for you. A virtual call centre involves setting up an agreement with a business to answer their incoming calls on their behalf. Providing a call answering service to small businesses and partnerships can be very useful, especially were they are not in a position to hire their own in-house reception staff on a permanent basis to take their business calls.

Virtual call centre business team

Many small business owners operate on a very tight budget, so may be reluctant to invest in dedicated in-house staff to answer customer queries or technical calls. It can be more cost-effective for them to outsource this this task, so if you think you could provide a service such as this, then it is seriously worth considering.

Because a virtual call centre can be operated from just about anywhere, it is an ideal business to start for those wanting to work from home.

Ease of set up

The beauty of this business is that it can be started quite quickly and relatively inexpensively. The potential to grow your call answering service to generate a significant level of income is very positive.

If you have good communication skills, a professional telephone manner, and a good level of drive and ambition to make this enterprise successful, it is an ideal business to start.

The pros of setting up a call answering service

If you are a solo entrepreneur, then you can start this business from the comfort of your home office. All you would need to get started is a computer and a telephone system that allows you to take calls and forward them as directed by the company you are working for.

Handling complex communication needs

You also have the option to grow your call answering service by employing extra staff that are also equipped to take calls from their own location. This would enable you to take on more clients and add additional staff as your customer base grows. There is always going to be a need for reliable virtual call centres as new small businesses start up and get off the ground. All you need to do is provide an exceptional service to your clients, get some high quality testimonials and start spreading the word to gain new clients.

Setting up a professional profile on LinkedIn is a great way to get your virtual call centre known amongst businesses that would benefit from your services. The best form of advertising is by word of mouth, so getting good reviews and being recommended by other businesses on LinkedIn is a great way to promote your call answering service.

About author

Ivan Widjaya
Ivan Widjaya 2930 posts

Ivan Widjaya is the Owner/Editor of, as well as several other blogs. He is a business blogger, web publisher and content marketer for SMEs.

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