5 Factors to Consider When Choosing an IT Support Company

Partnering with a trusted IT support company can help protect your customers and improve productivity. However, choosing a reliable and professional company can be daunting, thanks to the influx of IT support providers in the market.

Read on for five factors to consider when choosing managed IT support and service providers to help narrow down your options.

IT support team
photo credit: Unsplash

1. The Services Provided

The first thing to consider when choosing an ideal managed IT services provider is the services they offer. Do they provide the specific services your business needs? Be sure to list your business needs then compare them to the services specific companies offer.

2. Experience

How long has the managed IT support and service provider been in business? Do they have the experience and expertise your business needs? Have they worked with a company like yours before? It is critical to hire an IT company with relevant experience and knowledge. This gives you the peace of mind that they can handle any arising issues.

Be sure to visit a company’s Better Business Bureau listing to learn more about its experience and expertise before hiring. You could also check for additional credentials to determine a specific provider’s area of expertise.

3. Location

The IT support company’s location plays a significant role in your business’s success. For this reason, you should weigh the pros and cons of working with a local or international company before hiring.

A local company can provide onsite support, meaning they will respond quicker in an emergency. Local companies are also familiar with your region’s laws and regulations, so they can help you remain compliant, saving you from legal implications. Working with a locally managed IT service provider allows you to use the company’s expert technology resources. On the other hand, international companies may offer cheaper rates. They may also have more experience with similar businesses to yours.

Oursourcing IT support

4. The Company’s Reputation

What do previous clients say about a specific IT support company? Are they satisfied with the company’s services? It is best to partner with a company with a solid, professional reputation. This is because they are more likely to provide quality services to maintain their reputation.

To determine a prospective company’s reputation, visit the provider’s Better Business Bureau and Google My Business listings to find reviews. Check the issues other clients complain about. Do they complain about slow response times?

You could also check clients’ reviews on Google and social media. Speaking with a client within your industry about their experience with a specific IT support company can also help you find a reliable provider with an excellent reputation.

5. Pricing

Different IT companies have distinct pricing structures. Some charge by the hour, while others have a monthly flat rate. Some IT support companies provide part-time services, and others offer a full-package service for a specific period. Take time to research and compare different companies’ pricing. The last thing you want is to pay more for services you could get at a lower price elsewhere. However, do not go for the cheapest option, as you could pay for subpar services.


Outsourcing IT can help your company save money. Consider the services offered, experience, location, reputation, and pricing to narrow your search to a reliable IT support company.